Complaints & Appeals

If you have a complaint regarding LSP GTBS certification process or services, the handling process is as follows:

Complaints must be submitted in writing via email to team@globaltbs.org by filling out the Complaint Form (download).
GTBS LSP will investigate and handle complaints received.
Responses or resolutions to complaints will be communicated to applicants in writing via email within a maximum of 14 working days after the documents are received in full.

Applicants may file an appeal if there is evidence of a detrimental decision by LSP GTBS and/or non-compliance:

Appeals must be submitted in writing via email to team@globaltbs.org by filling out the Appeal Form (download).
LSP GTBS will conduct an initial verification of the completeness and eligibility of the appeal before proceeding.
The appeal is then forwarded to the Appeal Panel, which is formed independently in accordance with LSP GTBS's internal procedures.
The Appeal Panel reviews the decision (within a maximum of 30 working days after the registration number is received by the applicant).
The appeal decision is communicated to the applicant via email.
The appeal is considered concluded if the result has been communicated and there is no further response from the applicant within 14 working days.